This is a follow-up to the my previous post Saas Fever Catches On With ITIL Tool Vendors. Everyone has it, atleast in PR. I tried to look at a few emerging players, in this post, let look at all the ITSM players on SaasWhat I mean by Saas? Please, providing Hosting Is NOT SAASSaas Apps need to multi-tenant, as a user should be able to sign up, try, and use it over a web browser without having to install or download products. It also means that service upgrade must be taken care of by the vendor. Hosting products or providing a data center where products are hosted and calling it On-demand is not Saas. It's PR hype trying to cash in Saas, It's BS.SaaS ITIL Tools/ VendorsNow that we have clearly defined what's Saas, it becomes really simple as there are a very few!Service-Now : Service-now.comService-now really covers ITSM to a great extent. It's no surprise, as the founders are ex-Peregrine techies. They have built ITIL features in breadth and depth. Service-Now wants to play only the big league, Business Service Management stuff on the product and minimum price tag of $40k shows that they are shooting for the BMC, CA and