Just when we were ready to take the PinkVerify / PinkScan Certification, OGC announced ITIL Certification for software vendors. Now OGC owns ITIL or directs ITIL so it becomes the most obvious choice.
For the first time since the creation of the Information Technology
Infrastructure Library (ITIL) over 20 years ago, the OGC have given
their official endorsement for an ITIL product compliance scheme to
audit Vendor products, documentation and processes against the
published best practices of ITIL (v2 and v3).
Unlike PinkElephant, OGC Is Not Transparent
PinkElephant had a clearly defined process with evaluation criteria and they charged for consulting if we failed to comply. It was straight forward, software vendors can focus and release a service pack to make sure that the product complied. OGC is not transparent, and there are so many ways to interpret a standard.
Do I get to see the questions beforehand?
No.
The questions will remain with the Licensed Assessor and only be asked
at the time of the assessment. The Vendor should treat the tool
assessment element as if they were demonstrating to a prospective
client how they adhere to ITIL. This is to ensure a level playing field
where some vendors have more time or resources to prepare a
demonstration to pre-released questions. Therefore the demonstrator
needs to be very fluent in both ITIL, the application and their
documentation.
From An ITIL Skeptic's View
I admire the IT Skeptic for his straight-from-the-gut views. Sometimes I think he is so right although people call it a "conspiracy theory". All those who have watched the ITIL space closely here are the pieces to the puzzle.
- Ken Turbitt is founder, CEO and President of SMCG
- SMCG consults for the APM group, it processes ITIL compliance
- Malcom Fry is consulting partner of SMCG
- BMC was the first to get OGC compliance
Clue: Ken Turbitt and Malcom Fry are ex-BMC consultants - DUH!
http://www.itskeptic.org/bmc-are-ahead-their-competitors-itil-compliance
Although SMCG tried to a damage control tactic with a FAQ, it was obvious BMC was not going to fail.
Did Ken Turbitt carry out the BMC assessment?
No.
Whilst Ken co-owns SMCG with Sharon Taylor, he engaged an ITIL Manager
qualified expert, who is also an accredited ITIL trainer to carry out
the BMC assessment. APMG assessed and audited this assessor’s work and
approved them. This person will remain as SMCG’s main assessor, though
we have others too.
Price:
it is going to cost $10,000 per process and guess you get some rebates if you chose to 4 or 5 together. As software vendor we will go for the license unless our customers say, we will not buy unless you have the OGC compliance. We are yet to meet THAT customer.
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