Now every ITIL software vendor talks about "the cloud" and "Saas". The simple reason is that if you don't have it- you are a legacy application. I see a true web 2.0 and saas spirit lagging. I was still unable to login and take it for an easy test drive. The old model of leave your mail-ids-sales-folks-will-get-back sucks, only one was close Beetil
1. Octopus Software
Octopus, a salesforce.com wannabe for the ITSM industry but they did not follow Saleforce's usability and user persona focus. A Saas application with windows control panel like UI, please. The lengthy sign up, old age UI, no free demos are all turn offs. The price is based per user access to $ 50/ user maybe expensive for small shops. However it is a good start. Let's see how they roll.
Update: The license is based on technicians $50 per Technicians [Not users] which is good.
2. Incident Monitor
These guys are funny, really. Check this out.
3 days for a sign up. man, it's painful in the world where signup take 2 minutes or less. Our proven track record for SaaS can not be matched. Our typical 3 day SaaS service project
plan for either your specific solution need or our standard ITIL Helpdesk, covers the following:
Beetil- They look like they got it.
Beetil has got the right idea, and looks simple. I think they have nailed the simple solution that will help IT service management. The Fresh UI and the approach is really cool. The Beta is very promising. Watch out these guys might make it big in the up coming Saas war.
Thanks for the feedback Alex. We strive to make ITIL as easy as simple as possible. Other tools just appear to make it too hard. We're coming out of beta in about a months time and have already got over a 100 accounts! It's exciting times, and it's great to see people like yourself helping us spread the word. Nice site by the way.
Hi Alex, I'm the R&D director with Octopus-ITSM. I'd like to comment on your blog post. - We created Octopus-ITSM for SaaS and ITIL. We did not adapt an old help desk application to the SaaS model. It was written from scratch for ITIL and SaaS. - We selected the "Smart Client Architecture" which means that you have the benefits of a web app (web protocol friendly) and the unique user experience of a desktop application. The end-result is a rich and responsive application that works from everywhere. - We do offer a fee 30 day trial, just visit www.octopus-itsm.com/home/en/30-day-trial/. - Finally the price is 50$/month per "IT employee" (not per "end-user"). That makes Octopus-ITSM one of the most affordable ITIL solutions on the market. I hope this will help clarify things, Best Regards, Sylvain Hamel shamel@octopus-itsm.com
Shamel Let me clarify, I did not say that you moved the old desktop application to Saas. I said the UI looks like a windows control panel. If you look at most Saas apps, the UI is minimalistic and focuses on user content. Take a any random saas app www.freshbooks.com Regarding the 30-day trial, the unsaid rule in the web2.0-saas world is - help users sign up in 2 mins or less. I merely pointed out that your lengthy form had a submit button and not a "Sign me Up" Button. Which was a turn-off. My mistake on per IT Employee. Most people in the industry use Technicians and Users. When you said IT employee, I mistook it for user.
This thread wouldn't be complete without mention of Service-now.com, the original gangster of SaaS for ITSM. If you are looking for a no-registration required live instance of an ITSM application, here it is: http://demo.service-now.com. Try it out for as long as you'd like. Admittedly, the Service-now.com UI is not as simplistic or price as inexpensive as Beetil, but we are selling to different buyers. I'm confused by the headline of this post. Beetil is legit SaaS and not just PR hype. The poster child for "SaaS in name only" is HP. There are some other smaller vendors who are faking it too. I like your blog. Rhett Glauser Service-now.com communications
@rhett I was hoping to say how the SaaS fever is catching up on new vendors. I have a lot of respect of service-now. The Visionary in Gartner's Magic Quadrant and SDI's Vendor of the Year 2009. I will cover all Saas players in another post.
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Saas Fever Catches On With ITIL Tool Vendors. Everyone has it, atleast in PR
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