Now every ITIL software vendor talks about "the cloud" and "Saas". The simple reason is that if you don't have it- you are a legacy application. I see a true web 2.0 and saas spirit lagging. I was still unable to login and take it for an easy test drive. The old model of leave your mail-ids-sales-folks-will-get-back sucks, only one was close Beetil1. Octopus Software  Octopus, a salesforce.com wannabe for the ITSM industry but they did not follow Saleforce's usability and user persona focus. A Saas application with windows control panel like UI, please. The lengthy sign up, old age UI, no free demos are all turn offs. The price is based per user access to $ 50/ user maybe expensive for small shops. However it is a good start. Let's see how they roll.Update: The license is based on technicians $50 per Technicians [Not users] which is good.2. Incident Monitor These guys are funny, really. Check this out. Our proven track record for SaaS can not be matched. Our typical 3 day SaaS service project plan for either your specific solution need or our standard ITIL Helpdesk, covers the following: Day 1 - Set Up, configure your initial project using

OGC [Office of Government of Commerce], the founding organization of ITIL has come up with an evaluation framework for ITIL Tools. The most widely flaunted certification is PinkVerify by PinkElephant and guess Gartner has one too. So, What's The Big DifferencePinkVerify has questions for vendors to fill in. Based on the answers consultant verify and award PinkVerify stating that the tools has implemented ITIL Good practices. In terms of ITIL V3, it you have to certify for every process to you get 5-process verified certificate kinda thing.OGC, is based on functionality and documentation. It really means how good the tools is and how easy it is for customers to implement it. They even have medals - yeah. Bronze, Silver and Gold.  The official OGC auditing program looks at two areas of compliance -- functionality and product documentation -- when auditing, and it also looks for accurately represented processes and functions. The IT tools standard certifications are awarded in three tiers: If the functionality and documentation pass required criteria, the tools receives a bronze.If, on top of that, upon initial inspection at least three companies have implemented that particular version, a silver level of compliancy is awarded.Finally, gold-level compliancy is given