AOL Keywords EraDo you remember AOL Keywords? AOL sold AOL keywords that can be searched inside their walled garden or internet as they called it. As AOL was synonymous with internet, businesses had to buy keywords so that users can find them on AOL. This was a controlled access that worked for a while,  when websites came with their own URLs, followed by better search engines like Google. The AOL keywords faded and became irrelevant. I Think Gartner's Magic Quadrant will end up like AOL Keywords. Gartner's Magic Quadrant - So Far Gartner's Magic Quadrant is considered a big deal. Every year when the Magic Quadrant comes out, vendors go crazy over PR mileage it can give. Unfortunately, a few who are not mentioned or mentioned in the wrong place get frustrated, this time we saw ZL sueing Gartner over Magic Quadrant and Gartner won with a response of how the report is Opinions not based on facts. The reason Gartner's stuff is a big deal now is because of their research reports helped people to quickly understand the technology and players and future. This research is based on Talking to customers, understanding and learning from their implementationsArriving at conclusions

 BMC announced in DreamForce event that they were offering ServiceDesk on the cloud using Force.com. This is a very good move, I am sure this will help customers to get a ServiceDesk by just signing up. You don't need consultants / experts to install and configure the system. http://www.bmc.com/solutions/ondemand.htmlHere's BMC CEO with Marc Benioff But, Where Is The Product on AppExchange / StandAloneThe demo was good, however I am not able to see the product on SF.com's AppXchange or any links. Can anyone send the link on the real product - no demo stuff.